Return Policy
Returns
Non-Warranty Returns (Uninstalled Parts Only)
Non-warranty returns are accepted on most new and unused (uninstalled) merchandise within 60 days of purchase (not all items are able to be returned due to manufacturer policy, but most are). Items must be in their original packaging. Installing or attempting installation of parts will cause them to be ineligible for non-warranty return. Parts that have been installed, have had installation attempted, show installation marks, or could otherwise not be sold as NEW are NOT eligible for non-warranty return. They are, however, still protected by the manufacturer's warranty which is good for 1 year from the date of purchase. (see Warranty Claims below.) Refunds will be issued less the shipping and the return shipping is the customer's responsibility unless we made an error under the "Guaranty" section of the site. Non-warranty returns are subject to a restocking fee according to the following schedule:
- Item returned within 30 days of purchase: no restocking fee
- Item returned within 31-60 days: 30% restocking fee
- Over 60 days - returns not accepted.
Return Procedure
To initiate a return, please contact us by phone or email for a return goods authorization (RGA) number and instructions. Items returned without authorization will be refused. Call 866-620-8417 or email us at customersupport@furnacepartsource.com .
When we have received and processed the return, we will issue a credit to the credit card account used for the original purchase in the amount of the item, plus any applicable tax. Shipping costs are not reimbursed unless the return is due to an error that we made.
Warranty Claims
Your purchase carries a one year manufacturer's warranty (not from Furnacepartsource.com) from the date of purchase. Additional coverage may be purchased from Extend which is a separate company from furnacepartsource.com.
Compressors: Warranty policy for compressors is one year from purchase and is only issued if an exact replacement compressor is ordered from FurnacePartSource.com.
Contact us by phone or email to initiate your warranty return claim.
You will be given a WGA (Warranty Goods Authorization) number with instructions for returning your part. Once received by us, the part will be forwarded to the manufacturer at our expense for diagnosis and testing to verify any product defects. This process usually takes 4-8 weeks, but on occasion may take longer. Upon confirmation from the manufacturer that the merchandise is defective, a refund for the full purchase price of the part will be issued to you, but not the shipping costs. In the event that the manufacturer determines the part is not defective, customer will be given the choice of having Furnace Part Source LLC dispose of the part or to have the part returned to them at their own expense.
Purchasers must first receive an authorization (WGA #) prior to returning any part. Please contact us and we will be happy to help you. Purchaser must pay for all shipping expenses for the returned product.
Problems or Questions
For help with any questions, please email us at: customersupport@furnacepartsource.com
Or you may call us at 866-620-8417.
Changes and Cancellations
If you need to change or cancel your order after going through the checkout process, please call us as soon as possible and we'll do our best to accommodate you. If the product has already shipped you will have to follow our return process. In some instances we can "recall" the shipment through UPS and can do so for a $ 17.50 fee to avoid the returns process, but we must know within 24 hours of the order being placed on our website. The fee will be deducted from the refund, but no re-stocking fees would apply. Call or email if you have questions about this policy.
Damaged Freight
In the unlikely event that your shipment arrives damaged, do not accept delivery from the carrier and it will be sent back to us. We will then send you new merchandise. If you accept delivery of damaged goods the property becomes yours and you will need to file a claim with the carrier.
Safety First
Before you begin any repairs or installation on your heating and/or air conditioning systems, consult all manufacturer safety warnings and procedures. If you are not comfortable with or have no experience working with electricity, natural gas, or L.P. gas, we recommend calling your local independent contractor for service.